Frequently Asked Questions

Welcome to our FAQ Page

Register & Order & Payment

Open an account in our website is easy and fast! Register by upload your Sale permit or Tax ID, and a resale certificate which you can print out from this link: https://www.cdtfa.ca.gov/formspubs/cdtfa230.pdf

please fill out and send to us.

Click here start and becoming our valuable customer!

We ask that you review your order carefully, as it cannot be modified once submitted.Once your order is placed, you will receive your order summary and confirmation number.

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, PayPal, Apple Pay,

We offer drop shipping to our customers as well. Please fill your customers address in the shipping address field and leave us a note "drop shipping" when placing drop shipping orders. We'll remove the invoice and packing list from the package.

You can download our app by searching "honeydew usa" in App store or Google play store!

Or Scan the code below with phone Camera!

IOS download

link: https://apps.apple.com/us/app/honeydewusa/id1489590758

Android download link: https://play.google.com/store/apps/details?id=com.honeydewusa

About Items

We usually won't be re stocking, but we may be re stocking if some items got too many request from customers.

Also! We got adorable new arrivals every week, once they arrived we will post the information on our website and thought email, so come back and check with us!

Yes, absolutely!

Our clothing mostly made of cotton & spandex blend, or milk silk.

Please check this size chart for reference.

We recommend to go up a little bit if you are in between, since kids grow so fast!

Shipping

We offer a number of shipping options to fit your needs. You can choose from USPS or UPS ground as standard shipping method which normally take about 3-6 days to deliver. Or upgrade to USPS priority and UPS 2 day or 3 day for faster shipping speed.

Our turn around time is 1-2 business days. Packages ship every weekday. Monday through Friday!

We charge a flat rate ground shipping for orders over $40

Shipping charges for drop shipping starting from $6.99 for order under $15, $9.99 for order total under $30, $12.99 for order total under $40. $15 for order over $40. 

Order issue & return

Please understand once the order has been placed it's hard to make any changes. 

Add item to order that hasn't been shipped.

We suggest to placing a new order. For each combined add on orders, partial shipping charges could be refunded after order shipped out.

Cancelling a order

We accept cancellation requests that made within 1 hour the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 20% of the value of the canceled merchandise for handling. 

We truly hope you love your purchase! 

All claims for damages, defects, and missing pieces must be reported within 2 DAYS OF THE RECEPTION DATE to ensure that these things occurred prior or during the shipment.

Email us at: service@honeydewusa.com regarding all concerns. 

Please have your Order number & company name & your issue ( Like: Item Defective, Wrong Item, Missing Item)

And send us a picture of the defective or wrong item.

We'll get back to you ASAP!

Due to high demand, please allow 24-48 hrs for a reply.