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Frequently Asked Questions

Welcome to our FAQ Page

How to purchase from Honeydew Wholesale

Opening a wholesale account on our website is easy and fast!

Click here to start and become our valued customer if you have a sale permit.

Register by uploading your Sale permit or Tax ID, and a resale certificate( if you also have one in your state beyond the sale permit) which you can print out from this register link: https://www.cdtfa.ca.gov/formspubs/cdtfa230.pdf

 

If you are having any issues registering please send us your Sales permit or Tax ID through email: service@honeydewusa.com

 

Please review your order carefully, as it can not be modified once submitted.Once your order is placed, you will receive your order summary and confirmation number.

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, PayPal, Apple Pay, AfterPay, Sezzle)

After pay is a buy now pay later program. 

Pay for your purchase in four interest-free installments (due every two weeks).

After pay detail: https://www.afterpay.com/how-it-works

Sezzle: https://sezzle.com/

We offer drop services. Simply fill your customers address in the shipping address field and leave us a note "drop shipping" when placing drop shipping orders. We'll remove the invoice and packing list from the package.

We also offer Sync App "SyncLogic" to get your Shopify store connected with our store!

*ONLY available for Customers whom spent $5000 or more with Honeydew

Please send an email titled: "SyncLogic Request" with your business name and Honeydew account email to service@honeydewusa.com to get connect with Honeydew.

We don't offer private label service at this time.

You can download our app by searching "honeydew usa" in App store or Google play store!

Or Scan the code below with phone Camera!

IOS download:

link: https://apps.apple.com/us/app/honeydewusa/id1489590758

Android download:

link: https://play.google.com/store/apps/details?id=com.honeydewusa

Once you have completed your order, a confirmation email will be sent to the email address associated with your account.

Once your order shipped, the tracking information will be sent to you via email.

You can also check your order by log into your account: https://honeydewusa.com/account/login  

We are not responsible for any lost or stolen packages, but we offer shipping insurance for you order! If you have trouble tracking your package please contact the shipping company directly.

We offer free shipping on orders over $999 

We also offer volume discounts for high volume orders.

Simply put the code below when you reach a certain amount.

Order $500 Code:VIP5 Get 5% OFF

Order $1,000 Code:VIP10 Get 10% OFF

Order $2,500 Code:VIP15 Get 15% OFF

FOR BIG VOLUME CUSTOMERS PLEASE CONTACT: ORDER@HONEYDEWUSA.COM TO GET UP TO 20% OFF

(Please note free shipping will not be provided for 20% off orders, customer shipper's account or shipping label are preferred)

Pre order styles are available here: https://honeydewusa.com/collections/pre-order

Pre order are only open to customers purchased over $1000 with www.honeydewusa.com

If you spent over $1000 and can't see the pre order please contact: service@honeydewusa.com

Pre order style normally arrives around 8-10 weeks.

Simply select the the item you would like, fill in your email address and click "notify me" button.
Pre order now and get notification when it arrives.

About Items

We may restock items that got the most request from customers. 

Please sign up to receive notification from the product page and add the item to your wishlist by clicking the heart icon. We'll send you an email once it is back in stock!

Also! We got adorable new arrivals every week, once they arrived we will post the information on our website and through email, so come back and check with us!

Flat lay product only images are free to use. 

But any images with portraits All Rights Reserved to Honeydew. 

Our products are true to size! 

We also recommend going up a little bit if you are in between since kids grow so fast!

 

 

Our clothing is mostly made of cotton & spandex blend, milk silk, linen, and bamboo viscose.

All our merchandise is featured in super soft and durable material.

Shipping

We offer several shipping options to fit your needs. You can choose USPS or FedEx ground as the standard shipping method, which generally takes about 3-6 days to deliver. Or upgrade to USPS priority 3 Day shipping or the Next day for faster shipping speed.

 

Our turnaround time is 1-2 business days. Packages ship every weekday. Monday through Friday!

 

Drop shipping charges start from $6.99 up to $15 per order.

 

The chart below shows shipping charges to AK, HI, and PR.