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Frequently Asked Questions

Welcome to our FAQ Page

About Items

You are welcome to use our flat lay product images for your own use, such as on your website or social media. However, please note that any images that include portraits or models are protected under copyright law and the use of these images is strictly prohibited without permission from Honeydew.

Yes, we have a size chart available on our website for reference. You can find it at https://honeydewusa.com/pages/size-chart. Our products are true to size, however, we recommend going up a size if you are in between as kids grow quickly.

Our clothing is crafted from a variety of high-quality materials, including a blend of soft and durable cotton and spandex, milk silk for a silky touch, linen for a natural breathable feel, and bamboo viscose for a sustainable option. We ensure that all our merchandise is not only stylish but also comfortable for the little ones to wear.

We understand that certain items may sell out quickly and we may restock them based on customer demand. To be informed when an item is back in stock, please sign up to receive notifications from the product page and add the item to your wishlist by clicking the heart icon. We'll send you an email once it is back in stock!

Also, we have new arrivals every week, so be sure to check our website and sign up for our email updates to stay informed about new products.

How to purchase from Honeydew Wholesale

We offer free shipping on orders over $999.

We also offer volume discounts for high volume orders. Simply use the code below when you reach a certain amount:

Order Amount Discount Code Discount
$500 VIP5 5% OFF
$1,000 VIP10 10% OFF
$2,500 VIP15 15% OFF

For big volume customers, please contact order@honeydewusa.com to get up to 20% off. Please note that free shipping will not be provided for 20% off orders, customer shipper's account or shipping label are preferred.

Once you have completed your order, a confirmation email will be sent to the email address associated with your account.

Once your order has shipped, the tracking information will be sent to you via email.

You can also check your order by logging into your account on our website: https://honeydewusa.com/account/login

Please note that we are not responsible for any lost or stolen packages. However, we offer shipping insurance for your order. If you have trouble tracking your package, please contact the shipping company directly.

Pre-order styles are available on our website at: https://honeydewusa.com/collections/pre-orderPre-order styles typically arrive within 8-10 weeks. To place a pre-order, simply select the item you would like, fill in your email address and click the "notify me" button. You will then be notified when the item arrives.

Our app is available for both iOS and Android devices and can be easily downloaded by searching for "Honeydew USA" in the App Store or Google Play Store.

Alternatively, you can also scan the QR code below with your phone camera:

IOS download:
IOS download QR code
Link to App Store

Android download:
Android download QR code
Link to Google Play Store

With the Honeydew App, you can easily access our wide selection of products, check your order status, and stay informed about the latest deals and promotions. Download it now and enjoy a seamless shopping experience!

We offer drop shipping services. Simply fill in your customer's address in the shipping address field and leave us a note "drop shipping" when placing drop shipping orders. We'll remove the invoice and packing list from the package.

We also offer a Sync App called "SyncLogic" to connect your Shopify store with our store. This service is ONLY available for Customers who have spent $5000 or more with Honeydew. To get connected with Honeydew, please send an email titled "SyncLogic Request" with your business name and Honeydew account email to service@honeydewusa.com

Please note that we do not offer private label services at this time.

Register now and become our valued customer!

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, PayPal, AfterPay, Sezzle, Apple Pay.

Please review your order carefully, as it cannot be modified once submitted. Once your order is placed, you will receive your order summary and confirmation number.

Note: AfterPay and Sezzle are buy now pay later programs, which allow you to pay for your purchase in four interest-free installments, due every two weeks. Learn more about AfterPay or visit Sezzle for more information on their installment program.

Join us

Thank you for your interest in partnership or cooperation with Honeydew Kids Clothing Wholesale! To get started, please send us an email at order@honeydedwusa.com and tell us a bit more about yourself or your company and the type of partnership or cooperation you are interested in. We will get in touch with you shortly!

Order issue & return

Adding Items: If you would like to add an item to an order that has not yet been shipped, we suggest placing a new order. However, for combined add-on orders, we may be able to refund a portion of the shipping charges after the order has been shipped.

Canceling an Order: We understand that sometimes orders need to be canceled. We accept cancellation requests made within 1 hour of the order being placed. Please note that cancellations will require authorization before the order is completed and we reserve the right to charge up to 20% of the value of the canceled merchandise for handling.

At Honeydew, we strive to ensure that our customers are completely satisfied with their purchases. However, in the event that you receive a damaged or incorrect item, please let us know as soon as possible so we can rectify the situation.

To report an issue, please visit our report form within 3 days of receiving your order. In the form, please provide a detailed description of the issue, including your order number, company name and any relevant photos. Alternatively, you can also reach out to us via email at service@honeydewusa.com, providing the same information. We will get back to you as soon as possible and do our best to resolve the issue quickly.

  • All non-defective returns must be returned within 5 days of the date your order is delivered. A 30% re-stocking fee will be charged. All holiday items and sales items are final sale and not eligible for exchange or return. If your return is postmarked after our 5-day return period, the package will be mailed back to you.
  • All defective items must be returned to us within 10 days of the delivery date.
  • All return items must be unworn, unwashed, and in their original packaging condition.
  • For all returns, please ensure that your package is insured and prepaid.
  • To initiate a return, please visit our return form and submit your request.

Rewards Program

Yes, you can redeem your points for rewards at any time while they are valid.

Yes, you can use your rewards on any qualifying order. However, please note that rewards cannot be combined with other offers or discounts.

You will earn one point for every dollar you spend on qualifying orders. Points will be automatically added to your account after the order is completed.

Points are valid for 12 months from the date they are earned.

Rewards are valid for 90 days from the date of redemption. You must use the reward within this time period.

Yes, currently this program is only available on our website.

Shipping

Shipping and turnaround times:

  • Standard shipping (via USPS or FedEx ground) generally takes 3-6 days to deliver
  • Upgrade options available for faster shipping speed (USPS priority 3 Day or Next Day)
  • Turnaround time is 1-2 business days
  • Packages ship every weekday (Monday through Friday)
  • Drop shipping charges start at $6.99 and go up to $15 per order

Shipping charges:

Order Price Price
Less than $15 $6.99
$15 to $40 $12.99
$40 to $200 $15
$200 to $400 $20
$400 to $700 $25
$700 to $999 $30
More than $999 FREE

 

Order Price (AK, HI, and PR) Price
Less than $299.99 $40
$300 to $499.99 $60
$500 to $699.99 $80
$700 to $899.99 $100
$900 to $1099.99 $120

Combined order shipping refund:

  • We can refund up to $5 for all combined orders for each additional combined order. For example, if two orders are combined, both pay for $15 shipping. We can refund $5 on the second order.

Honeydew is located in California, United States.