Open a wholesale account on our website by clicking here. Upload your Sales Permit or Tax ID during registration. If required, provide a Resale Certificate from. 

If you're in the preparatory phase, you can initially register with proof like a business plan or social media presence. Update your account with your Sales Permit or Tax ID once obtained.

Please note that Magic Group and Honeydew require separate accounts, so you'll need to register a new one if you haven't done so already.

For any issues, contact us at service@honeydewusa.com.

Yes, we offer free shipping on orders over $999. We also have volume discounts for high-volume orders:

• $500: Use code VIP5 for 5% off
• $1,000: Use code VIP10 for 10% off
• $2,500: Use code VIP15 for 15% off
• $5,000: Use code VIP20 for 20% off

You can visit the here for more information.

Manual Drop Shipping (No Minimum Requirement):

• How to Order: Simply place your order on our platform. Fill in your customer's address as the shipping address.
• Special Note: Leave us a note stating "drop shipping" when placing your order.
• Package Preparation: We will remove the invoice and packing list from the package.

Automated Drop Shipping with SyncLogic (Minimum Requirement Applies):

• Only for Shopify, use "SyncLogic", for connecting your Shopify store with Honeydew USA.
• Benefits: Effortlessly sync products and inventory. Allows your customers to purchase our products directly from your website.
• Eligibility:

1. Spent $5000 or more with Honeydew USA, or
2. Opt for an annual fee of $200 until cumulative spending reaches $5000, pay here.

• How to Get Connected: Email "SyncLogic Request" with your Shopify domain (xxx.myshopify.com) and Honeydew account email to service@honeydewusa.com.

When your website receives orders from customers:

1. Draft Order Email: You will receive a draft order email and an invoice from us.
2. Input Shipping Details: Enter the customer's shipping details and complete the payment.
3. Order Fulfillment: We will handle order fulfillment, remove the invoice, and dispatch the product directly to your customer.

For more details, follow the Sync Setting Steps: SyncLogic FAQs.

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, PayPal, AfterPay, Sezzle, Apple Pay.

Please review your order carefully, as it cannot be modified once submitted. Once your order is placed, you will receive your order summary and confirmation number.

Note: AfterPay and Sezzle are buy now pay later programs, which allow you to pay for your purchase in four interest-free installments, due every two weeks. Learn more about AfterPay or visit Sezzle for more information on their installment program.

At the moment, Honeydew does not support pre-orders. For pre-orders, please visit our sister website at Magic Group. Please note that Magic Group and Honeydew require separate accounts, so you'll need to register a new one if you haven't done so already.

However, you'll still be able to stay updated on upcoming styles. You can access our Upcoming Preview section if you have placed at least one order with us. 

The dates mentioned in the product names indicate the estimated arrival time. You can visit the product page and leave your email to receive notifications when these items become available. 

We can edit your order within 2 business hours after it has been placed. 

Our customer care team operates between 9:00 AM and 4:00 PM PT Monday through Friday. If you place the order after those hours, you will have until 10 AM the next business day to edit your order. We will do our best to accommodate your request, but may not be able to if the order has already been fulfilled in our warehouse or shipped out. 

Please Submit Your Request at Edit Order

Add/Remove/Change Style: We can only REMOVE products from existing orders; adding products is not possible. For any changes, please request a removal and then place a new order. If your previous order is still processing and was placed within one day to the same exact address (case sensitive), the orders will be combined, and shipping fees will be recalculated based on the combined orders. Any excess shipping fees will be refunded.

Canceling an Order(30% re-stocking fee may apply based on order status): 

a. Refunds will be issued in the form of store credit.

b. Please note that we may refuse future transactions if you cancel over 3 orders within one year.

c. We will try to cancel your order upon request, but cancellation is not guaranteed and depends on the order's current status.

Change Address: Address modifications are not guaranteed, but we will make every effort to update the address based on the current status of the order. Please note that once the order has shipped, it is no longer possible to modify the address.

Billing Address Modification: If the payment has already been processed, there is no need to worry, and we cannot modify the billing address. If you must change it, the only option is to cancel the order and place a new one.

Drop Shipping Note: You can request to add a drop shipping note, and we will do our best to process it based on the time of submission.

Upon completing your order, you'll receive a confirmation email. When your order ships, we'll send tracking information via email. You can also check your order by logging into your account here.

Our app is available for both iOS and Android devices and can be easily downloaded by searching for "Honeydew USA" in the App Store or Google Play Store.

Link to App Store

Link to Google Play Store

QR Code Click Here

You can resell our products on any platform. For pricing, we recommend using the following formula to ensure consistency:

Suggested Retail Price = (Cost Price * 2) + $2

This helps maintain a fair market environment for all resellers. If you have any questions, feel free to contact our support team.

Earn PRODUCT DISCOUNTS based on total spending:

• VIP5: $5,000 = 5% off
• VIP10: $10,000 = 10% off
• VIP15: $50,000 = 15% off
• VIP20: $200,000 = 20% off

VIP discounts are automatically applied. The system will use the higher discount between VIP and Volume Discounts.

For Buy 1 Get 1 Free (BOGO) offers:

• VIP discounts do not apply to BOGO products.
• VIP discounts apply to extra items not in the BOGO deal.

See discounted prices directly on the website or app when you add items to the cart.

Earn ORDER DISCOUNTS based on single order amount:

• 5% OFF on orders over $500
• 10% OFF on orders over $1,000
• 15% OFF on orders over $2,500
• 20% OFF on orders over $5,000

Volume discounts are automatically applied. The system will always use the higher discount between your VIP discount and any Volume Discount. SyncLogic orders will NOT apply any discount.

Note: Volume Discounts do not stack with other product discounts.

To take advantage of our BOGO offer, you need to add at least two eligible products to your shopping cart. During checkout, apply the promo code, and the cost of the less expensive item will be deducted from your total.

• This is not a 50% discount.
• The items do not need to be the same—you can mix and match eligible products!
• VIP discounts do not apply to BOGO products.
• VIP discounts apply to extra items not in the BOGO deal.
• Volume discounts and other discounts do not stack.

Store credit or a gift card is a form of payment that can be used to make purchases.

• It can be combined with any discount codes.
• If you don’t use the full amount, the remaining balance can be saved for future use.
• If the total exceeds the amount of the store credit or gift card, you can use an additional payment method to cover the difference.

Standard shipping takes 3-6 days. Upgrade options for faster shipping are available. The turnaround time is typically 3-5 business days, but it may take longer during busy periods. Packages ship every weekday. Drop shipping charges are the same based on the order amount. Use the Shipping Cost Calculator on our website for exact charges.

Domestic (USPS first-class package):

• $0.00–$19.99: $5.99 USD
• $20.00–$29.99: $6.99 USD

Ground Shipping (4-6 business days):

• $30.00–$59.99: $9.99 USD
• $60.00–$199.99: $15.00 USD
• $200.00–$399.99: $20.00 USD
• $400.00–$699.99: $25.00 USD
• $700.00–$999.00: $30.00 USD
• $999.00 and up: Free

USPS Priority (3-4 days):

• $40.00–$99.99: $19.99 USD
• $100.00–$200.00: $29.99 USD
• $200.00–$300.00: $39.99 USD
• $300.00–$400.00: $49.99 USD

Express - 3 days:

• $1.00–$199.99: $35.00 USD
• $200.00–$299.99: $45.00 USD
• $300.00–$399.99: $60.00 USD
• $400.00–$499.99: $70.00 USD
• $500.00–$599.99: $80.00 USD
• $600.00–$699.99: $90.00 USD
• $700.00–$799.99: $100.00 USD
• $800.00–$899.99: $110.00 USD
• $900.00–$999.99: $120.00 USD
• $1,000.00–$1,199.99: $130.00 USD
• $1,200.00–$1,399.99: $140.00 USD
• $1,400.00–$1,599.99: $150.00 USD
• $1,600.00–$1,799.99: $160.00 USD
• $1,800.00–$1,999.99: $170.00 USD

Express Next Day:

• $0.00–$199.99: $80.00 USD
• $200.00–$299.99: $90.00 USD
• $300.00–$399.99: $120.00 USD
• $400.00–$499.99: $135.00 USD
• $500.00–$599.99: $155.00 USD
• $600.00–$699.99: $175.00 USD
• $700.00–$799.99: $185.00 USD
• $800.00–$899.99: $195.00 USD
• $900.00–$999.99: $210.00 USD
• $1,000.00–$1,199.99: $225.00 USD
• $1,200.00–$1,399.99: $240.00 USD
• $1,400.00–$1,599.99: $255.00 USD
• $1,600.00–$1,799.99: $270.00 USD
• $1,800.00–$1,999.99: $285.00 USD

AK, HI, PR, VI: United States (4 of 62 states), Canada (Ground Shipping):

• $1.00–$299.99: $40.00 USD
• $300.00–$499.99: $60.00 USD
• $500.00–$699.99: $80.00 USD
• $700.00–$899.99: $100.00 USD
• $900.00–$1,099.99: $120.00 USD
• $1,100.00–$1,299.99: $140.00 USD
• $1,300.00 and up: $160.00 USDThe turnaround time is typically 3-5 business days, but it may take longer during busy periods.

Your order will be shipped from California, United States.

Currently, we only ship to locations within the United States.

Yes, here are the details for merging orders:

• Eligibility for Merging: Orders placed within 24 hours, under the same account, and to the same address that are still unfulfilled will automatically be eligible for merging. These orders will be shipped together as one or more consolidated packages.
• Creation of New Order: A new order will be generated from the merged orders. The order number will be a combination of the individual order numbers.
• Account Visibility: The merged order will appear in your account for easy tracking.
• Refund Offer: Shipping fees will be recalculated based on both orders. Any excess shipping fees will be refunded.
• Conditions and Limitations: Combining orders depends on the current processing status of our warehouse. If an invoice has already been printed for an order, it cannot be modified and will be shipped separately.

We offer Shipping Protection for your order, automatically included in your shopping cart but optional at checkout.

• Protection Fee: Typically a few dollars, non-refundable.
• Coverage Details: Covers lost, stolen, or damaged packages during transit.
• Exclusions: Does not cover issues caused by incorrect address information or buyer errors.

Compensation Policy:

• If the item is in stock, we will reship the product.
• If the item is out of stock, we will provide a refund in the form of store credit.

We are not responsible for lost or stolen packages.

• If you purchased shipping insurance: Contact us at service@honeydewusa.com for assistance in locating your order or exploring options for reissuing or compensating for the missing package.
• If you didn't purchase shipping insurance: Contact the shipping company directly. For USPS or UPS, visit their website or contact their customer service for the most accurate information regarding your shipment.

Please note that without shipping insurance, the responsibility for tracking, reissuing, or compensating for the missing package falls under the shipping company's jurisdiction.

4o

If a package is returned due to an address error, it may incur return shipping costs based on the original shipping method. If you choose not to have it re-delivered, you will receive a refund minus the original shipping cost, the undeliverable charge from the courier, and a 30% restocking fee.

We accept returns within 5 days of the package's delivery date, with a 30% re-stocking fee applied. Please note that orders are not eligible for return after 5 days. Additionally, we will refuse any returns that have not been previously communicated with us.

Eligibility for Returns

• The returned item needs to be undamaged, unworn, unwashed, and in the same condition as when you first received it.
• Return items need to be in their original packaging.
• Please include your Order Number inside the package to help us process your return as quickly and as efficiently as possible.

Items that are returned not following the instructions listed may be subject to a 50% restocking fee.

 Exempt Goods for Returns

• Items on Sale
• Items purchased for holidays (which cannot be returned within four weeks of the related holiday)

Damaged Goods

Please email us at service@honeydewusa.com

Please provide the pictures of the damaged/defective goods 

Be sure to include the order number with the exact item SKU number in the email

Once receive the above info we will:

• If the item is in stock, we will prioritize reshipping the product to you.
• If the item is out of stock, we will refund you in the form of store credit.

Return Processing

Once your return is received and processed, we will send you a confirmation email. 

Special Condition for Refunds

If the return is due to an error on our part and we have provided you with a return label, please note that the refund will be processed only after the tracking for the return label shows that the item is in transit.

Refund Method

Once your return is received and processed, you will receive a confirmation email as well as a refund notification. Your refund will automatically be applied to your original payment method within 5 to 10 business days. 

Shipping Cost

You will be responsible for paying your shipping costs for returning your item. 

Shipping costs & Shipping Protection are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

If you find items missing from your order, please follow these steps:

1. Check Your Shipment: Inspect your package to confirm if the number of items received matches your order and ensure you have the correct styles.
2. Contact Us: Email us at service@honeydewusa.com with your order number and details about the missing items or incorrect styles.
3. Include a Photo: If possible, provide a clear photo of the paper invoice from your package to help us verify missing items.

Our Commitment: Our team will promptly investigate and resolve any issues related to missing items or incorrect styles. Your satisfaction is our priority.

4o

We apologize if you've received a defective, damaged, flawed, or stained item. Your satisfaction is important to us, and we're here to assist you. Please email us at service@honeydewusa.com with clear pictures of the issue and your order number.

We're sorry to hear about your checkout issues. Please follow the steps atthis linkfor assistance. We'll work to process your order and reserve your desired products as quickly as possible. If you need help switching your payment method during checkout, you can also refer tothis guide.

Yes, we provide a size chart for your reference on our website. You can access it at Size Chart. Our products are generally true to size, but we suggest choosing a size up if your child falls in between sizes, as kids tend to grow quickly.

You are welcome to use our images for your use, such as on your website or social media. 

Currently, we do not offer custom label or trademark services. However, you can explore our sister pre-order platform, MagicGroup, for more information on customizing labels. Visit this link for additional details.